FAQS
Frequently Asked Questions (FAQs)
1. Orders & Payments
How do I place an order?
Simply browse our website, add your favorite items to the cart, and proceed to checkout. Follow the steps to complete your purchase.
What payment methods do you accept?
We accept:
- Credit/Debit Cards (Visa, MasterCard, AMEX)
- PayPal
- Afterpay (Buy Now, Pay Later)
- Apple Pay & Google Pay
Can I modify or cancel my order after placing it?
Once an order is placed, we process it quickly to ensure fast shipping. If you need to make changes, please contact us at orders@ausoutlet.com.au ASAP, and we’ll do our best to assist.
2. Shipping & Delivery
Where do you ship to?
We currently ship Australia-wide.
How long does shipping take?
- Standard Shipping: 3-7 business days
- Express Shipping: 1-3 business days
Shipping times may vary due to public holidays, courier delays, or high-demand periods.
How much does shipping cost?
- Standard Shipping: $9.95
- Express Shipping: $14.95
How can I track my order?
Once your order is shipped, you will receive a Shippit tracking ID in your order confirmation email. You can track your order using this link:
🔍 Track Your Package
3. Returns & Exchanges
What is your return policy?
We offer a 60-day return policy for unused and unworn items in original packaging. Some items (e.g., final sale items) may not be eligible for return. Customers must cover the postage cost to send the item back to us, unless item is deemed faulty or an incorrect item was received.
How do I request a return?
Email us at orders@ausoutlet.com.au with your order number and reason for return. Our team will guide you through the process.
Where do I send my return?
Please send all approved returns to:
📍 AUSOUTLET.COM.AU Returns
Unit D4/ 1 Campbell Parade - Manly Grove Business Park
Manly Vale, NSW, 2093
Note: Please include your order number inside the package for faster processing.
Received a faulty or incorrect item?
If you believe your item has a manufacturing fault, or you’ve received the wrong product, please contact our Customer Service team right away at cs@ausoutlet.com.au. Be sure to include 2–3 clear photos showing the issue.
If we confirm a manufacturing fault, we’ll provide you with a free returns label so you can send the item back for either a refund, store credit, or a replacement.
Please note: We cannot accept returns for items that have been damaged due to washing or normal wear and tear.
Do you offer exchanges?
Yes! If you need a different size or color, we offer exchanges. Contact us at orders@ausoutlet.com.au to arrange an exchange.
When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 5-7 business days.
4. Products & Authenticity
Are your products authentic?
Absolutely! At AUSOUTLET.COM.AU, we only stock and sell 100% authentic products sourced directly from trusted brands, authorized distributors, and reputable suppliers.
We stand behind the quality of every item we sell and do not sell counterfeit, replica, or fake items—ever. We are committed to providing our customers with genuine products at the best prices.
If you ever have concerns about the authenticity of a product you receive, please contact Tom, our founder, directly at tom@ausoutlet.com.
The item I want is out of stock. Will it be restocked?
Some items are restocked, while others are limited edition. Sign up for stock alerts or follow us on social media for updates.
5. Contact Us
How can I get in touch?
📧 Email: cs@ausoutlet.com.au
📍 Address: D4/1 Campbell Parade, Manly Vale, 2093.
🌐 Website: www.ausoutlet.com.au
Follow Us on Social Media!
📸 Instagram: @ausoutlet.com.au
🎵 TikTok: @aus.outlet
Happy Shopping! 🎉